ProTrainings Student Portal

You will receive your login for this when you take one of our courses. The portal includes regular First Aid updates, information, videos, resources and a reminder for your renewal.

Renewals

All variations of First Aid certificates are valid for 3 years, excluding the Automated External Defibrillator Training which is valid for one year only. Once you have taken a course with us, you will be reminded of your renewal by the student portal at ProTrainings. Renewals must be done within one month after the certificate runs out, otherwise the full course will need to be taken again.

Deposits, Refunds and Cancellations

A 25% deposit will be required on booking and the full balance will be required 7 working days prior to the course start date. If the course is cancelled prior to this 7 working day period, the deposit will be lost unless a re-booking is made in which case your deposit will be honoured for that booking.

If the course is cancelled within 7 days or less of the start date, (in which case the full payment has been made), no refund will be given. An exception will be made if you re-book for another date and a £30 admin fee will be charged for moving the course.

In the extremely rare case of ‘Force Majeure’ where Training4Life needs to cancel due to unforseen circumstances, either a full refund or a free change of course date will be arranged.

Your Certificate(s)

All certification remains the property of Training4Life and will only be issued once full payment has been made and the course has been completed successfully.

If any learner refuses to complete any practical or written assessments, Training4Life will be unable to issue certification and the course fee will be lost.

If any learner arrives late to their course, Training4Life reserves the right to refuse entry as training will have commenced and the course fee may be lost depending on the circumstance.

Disclosure and Barring Service

We hold an Enhanced DBS check from the GOV.UK Disclosure and Barring Service.

Public Liability

Training4Life is fully insured with Hiscox Insurance in Public Liability up to the value of £1,000,000, and Business Indemnity up to the value of £1,000,000.

Health and Safety Executive Requirements

Please visit the Health and Safety Executive website for up-to-date workplace requirements and advice.

Data Protection

Training4Life is registered to comply with the Data Protection Act 1998, and is a member of the Information Commissioner’s Office. Your data will be securely stored and protected by Training4Life and will never be shared with third parties. You have the right to instruct us to provide you with the personal information we hold about you.

Third Party Websites

There are links and references to third parties on this website – Training4Life does not take any responsibility for their content or policies.

Manikin Cleaning Policy

Training4Life ensures that training manikins are sterilised after each class and that the correct COSHH procedures are followed. In class we will provide sterile wipes, face shields and latex-free nitrile gloves. We also ensure that the removable lung packs are changed for sterile ones after each class to ensure the highest level of hygiene and cleanliness. All materials used for cleaning are disposed of responsibly.

All our courses have been certified as conforming to universally accepted Continuous Personal Development (CPD) guidelines, and all learners will receive a CPD certificate alongside their course certificates after completion. Please take a look at The CPD Standards Office for more information.